General Terms and Conditions for the Hotel Accommodation Contract (as of July 2008)

The customer is obliged to carefully read and fully acknowledge the terms and conditions.

I. Scope of Application

1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation, as well as all other services and deliveries provided by the hotel to the customer in this context (Hotel Accommodation Contract). The term "Hotel Accommodation Contract" includes and replaces the following terms: accommodation contract, guest accommodation contract, hotel contract, hotel room contract.

2. The subletting or re-letting of the rooms provided, as well as their use for purposes other than accommodation, requires the prior consent of the hotel.

II. Conclusion of the Contract

1. The contract is concluded upon the acceptance of the customer's application by the hotel. The hotel is free to confirm the room booking in text form.

2. The contracting parties are the hotel and the customer. If a third party has placed an order for the customer, they shall be jointly liable with the customer as joint debtors for all obligations arising from the Hotel Accommodation Contract, provided that the hotel has received a corresponding declaration from the third party.

3. Online bookings require the prior consent of the hotel in text form (booking confirmation).

4. For telephone reservations, registration of personal data such as name, address, email address or fax number, as well as bank details or credit card information, is required if necessary for the reservation process.

4.1 Before completing a telephone reservation, cancellation, or data change, a final verbal data verification is conducted. This data verification and the resulting reservation, cancellation, or data change are binding for the customer and are recognized upon completion of the verbal data verification.

4.2 By making a telephone reservation, the customer accepts the hotel's general terms and conditions.

III. Services, Prices, Payment

1. The hotel is obliged to provide the rooms booked by the customer and to deliver the agreed services.

2. The quoted prices generally apply per room and per night. They include VAT. It will also be clearly defined at the time of booking whether the buffet breakfast is included in the price or charged separately.

3. Payment can be made in cash or by credit card (EC card), Visa, or Mastercard. For invoices billed to a company, the hotel requires confirmation in text form.

4. Invoices issued by the hotel without a due date are payable within 10 days of receipt without deduction. The hotel is entitled to demand immediate payment of outstanding debts from the customer at any time. In case of late payment, the hotel is entitled to charge the applicable statutory default interest of currently 8%, or 5% above the base interest rate in legal transactions involving a consumer. The hotel reserves the right to prove higher damages.

IV. Cancellation by the Customer (Withdrawal / Cancellation) / Non-utilization of Hotel Services

1. Once a hotel room is booked, confirmed, or made available at short notice, a guest accommodation contract is concluded.

2. The conclusion of the guest accommodation contract obligates the contractual parties to fulfill the mutual obligations for the entire duration of the contract.

• a) The obligation of the hotelier is to keep the room available as ordered.
• b) The obligation of the guest is to pay the price for the period of the room booking.

3. If a guest does not use the booked hotel room, they remain legally obligated to pay the price for the agreed hotel service, regardless of the reason for the non-use. p>4. A cancellation of the contract by the customer requires the hotel's consent in text form. If this does not happen, the agreed price from the contract is still payable, even if the customer does not make use of the contractual services.

Any savings, such as on bedding or breakfast, will be deducted at 10%.

V. Cancellation by the Hotel

1. The hotel is entitled to withdraw from the contract for a valid reason, such as:

- Force majeure or other circumstances beyond the hotel's control that make the fulfillment of the contract impossible;

- Rooms or spaces are booked under misleading or false information regarding essential facts, such as the identity of the customer or the purpose of their stay;

- The hotel has justified reasons to believe that the use of the hotel services may jeopardize the smooth operation of the business, the safety, or the reputation of the hotel in the public without this being attributable to the hotel's sphere of influence;

- The purpose or reason for the stay is illegal.

VI. Room Availability, Check-in, and Check-out

1. The customer does not acquire the right to the provision of specific rooms, unless this has been expressly agreed.

2. Booked rooms are available to the customer from 2:00 p.m. on the agreed arrival day. Only with explicit approval can a room be made available earlier.

3. On the agreed departure day, rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. After this time, the hotel may charge 50% of the full room rate (listed price) for the additional use of the room until 6:00 p.m., and 100% after 6:00 p.m.

VII. Hotel Liability

1. The hotel is liable for its obligations under the contract. Claims for damages by the customer are excluded. Exceptions include damages resulting from injury to life, body, or health if the hotel is responsible for the breach of duty, other damages based on intentional or grossly negligent breaches of duty by the hotel, and damages based on intentional or negligent breaches of typical contractual obligations by the hotel. A breach of duty by the hotel is equivalent to that of a legal representative or vicarious agent. Should disruptions or deficiencies in the hotel's services occur, the hotel will endeavor to remedy the situation upon becoming aware of it or upon immediate complaint by the customer. The customer is obliged to contribute what is reasonable to eliminate the disruption and minimize possible damage. If an immediate complaint of defects is culpably omitted, claims against the hotel are excluded.

2. The hotel is not liable for items brought into the hotel room.

VIII. Final Provisions

1. Changes or additions to the contract, the acceptance of the application, or these terms and conditions for the hotel accommodation should be made in writing. Unilateral changes or additions by the customer are ineffective.

2. The place of fulfillment and payment is the location of the hotel.

As of March 10, 2012